Return and refund policy
Your satisfaction is our priority. If you're not completely happy with your purchase, you may return your item under the conditions below:
đ Return Period
You have 30 days from the delivery date to request a return.
â Return Conditions
To be eligible for a return:
Items must be unused, unworn, and in their original packaging with tags attached.
A receipt or order confirmation is required.
đ« Non-Returnable Items
We do not accept returns on:
Final sale items
Gift cards
Perishable goods
Personalized or custom-made products
Hygiene-related items (for safety reasons)
đŠ How to Start a Return
Contact us at [INSĂREZ VOTRE EMAIL ICI] with your order number and the reason for return. Weâll guide you through the process.
Refunds
Once we receive and inspect your return, weâll notify you about the approval status of your refund.
If approved, weâll process your refund to your original payment method within 10 business days.
If you havenât received your refund after that period, please check with your bank or payment provider. Still need help? Contact us at [INSĂREZ VOTRE EMAIL ICI].
Exchanges
We do not offer direct exchanges.
If you need a different item, please return the original item for a refund and place a new order.
Damaged or Defective Items
Received a damaged or faulty product?
Please email us immediately at [INSĂREZ VOTRE EMAIL ICI] with photos of the issue. Weâll arrange a replacement or refund at no additional cost.
Return Shipping
Customer Responsibility: Return shipping costs are the customerâs responsibility unless the item is defective or incorrect.
Tracking: We highly recommend using a trackable shipping method to ensure your return reaches us safely.